Ataana Visits — Employee App
Terms and Conditions
Effective: August 2026
Authorized employees only
These Terms form a binding legal agreement between you and Ata&Ana LLC, doing business as Ata&Ana Home Health Agency, governing your access to and use of the Ataana Visits App. Ataana Visits is a private, employee-only workforce tool. It is not a consumer product and is not intended for the general public.
Before you use the app
Log in as yourself
If the App shows anyone else’s name or information, log out immediately and report it. Never open data that is not yours to see.
Every entry is a legal record
What you enter becomes part of medical and government-billing records that are subject to audit by Medicaid, CMS, and other payers.
Report within 24 hours
Privacy or security incidents, accidents, injuries, and missed time entries must be reported within twenty-four hours.
Emergencies: call 911
The App is not an emergency-response tool. In any emergency, contact 911 or local emergency services immediately.
Emergency services
911
Ata&Ana compliance — Zahra Siahi
571-449-7402
Virginia Adult Protective Services (24 hours)
1-888-832-3858
Report by email
services@ataanah.com
Contents
01
Agreement to These Terms
02
Who May Use the App (Authorized Users Only)
03
Identity Verification at Login (Critical)
04
Account Credentials and Security
05
Privacy and HIPAA Obligations
06
Nature of the Data — This Is a Medical and Billing Record
07
Truthfulness and Accuracy of All Entries (Attestation)
08
Electronic Signatures
09
Time Entry, Verification, and Pay
10
Medicaid, Government Billing, and Fraud, Waste & Abuse
11
Emergencies and Mandatory Reporting
12
Accidents and Injuries
13
Training and Competency Acknowledgment
14
Cybersecurity and Personal-Device (BYOD) Responsibilities
15
Acceptable Use and Prohibited Conduct
16
License Grant and Intellectual Property
17
App Store Terms (Apple and Google)
18
Privacy Policy, Data Collection, and Account/Data Deletion
19
Disclaimers
20
Limitation of Liability
21
Your Responsibility and Release
22
Termination
23
Changes to These Terms
24
Governing Law and Disputes
25
Miscellaneous
26
Acknowledgment
Section 01
These Terms and Conditions (“Terms”) form a binding legal agreement between you (“you,” “User,” or “Employee”) and Ata&Ana governing your access to and use of the Ataana Visits App, including all features, content, and services within it.
By creating or accessing an account, logging in, tapping “I Agree,” or otherwise using the App, you confirm that you have read, understood, and agree to be bound by these Terms and by the Ata&Ana Privacy Policy. If you do not agree, do not log in and do not use the App.
These Terms apply each time you use the App. We may require you to re-accept updated Terms before continued use.
Section 02
The App is a private, employee-only workforce tool. It is not a consumer product and is not intended for the general public.
By logging in, you represent, warrant, and agree that:
a. You are an authorized employee, contractor, or staff member of Ata&Ana who has been issued credentials by Ata&Ana.
b. You are the individual to whom these credentials were issued, and you personally entered the username and password used to log in.
c. You are at least 18 years of age and legally permitted to perform the work the App supports.
d. You are accessing the App solely to perform your duties for Ata&Ana, and for no other purpose.
Ata&Ana may suspend, disable, or terminate your access at any time, with or without notice, including upon the end of your employment or engagement.
Section 03
The App contains protected health information and payroll/billing records. You must confirm your identity every time you log in:
a. If, after logging in, the App does not display your own name and information — or displays the name or information of another person — you must immediately log out and must not view, open, browse, copy, screenshot, or otherwise access any information shown.
b. You must then contact Ata&Ana right away at the support contact above to report the issue, so the problem can be investigated and corrected.
c. You may never view, use, or disclose information that is not yours to access. Information belonging to another employee or to a client is private and confidential. Accessing it without authorization may violate HIPAA, federal and state privacy law, Ata&Ana policy, and these Terms.
d. As required under HIPAA and Ata&Ana policy, you must report any information you see that you were not authorized to see, including any apparent mismatch, error, or exposure of another person’s data. Reporting protects you and the agency; failing to report a known issue may itself be a violation.
Section 04
a. Keep credentials confidential. You agree never to share, lend, post, or disclose your username or password to anyone, and never to allow anyone else to use your account or log in as you.
b. You are responsible for everything done under your account. Entries, signatures, and records created while you are logged in are attributed to you.
c. Report compromise immediately. If you suspect your username or password has been lost, stolen, shared, guessed, or otherwise compromised, you must notify Ata&Ana immediately so your credentials can be reset.
d. No workarounds. You may not attempt to access another user’s account, bypass authentication, or circumvent any security control in the App.
Section 05
The App stores and transmits Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act (“HIPAA”) and its implementing regulations, as well as other personal information. As a member of Ata&Ana’s workforce, you are bound by HIPAA and by Ata&Ana’s privacy and security policies.
You agree that you will:
a. Access only the minimum necessary information required to perform your assigned duties, and only for clients to whom you are assigned.
b. Never use, copy, photograph, screenshot, text, email, post, or disclose PHI to anyone not authorized to receive it, inside or outside the agency.
c. Protect PHI from incidental disclosure (for example, keep your screen private, do not leave the App open and unattended, do not discuss client information in public).
d. Report any suspected or actual privacy or security incident — including improper access, lost or stolen devices, mis-directed information, or a possible breach — to Ata&Ana immediately, and in any event within 24 hours of becoming aware of it.
e. Comply with all applicable privacy laws and regulations, including HIPAA, the HITECH Act, Virginia privacy and medical-records laws, and any additional requirements imposed by payers or regulators.
You understand that unauthorized use or disclosure of PHI can result in disciplinary action up to and including termination, and may carry civil and criminal penalties under federal and state law. The Ata&Ana Privacy Policy (https://www.ataanah.com/privacypolicy) further describes how information is collected, used, secured, retained, and deleted.
Section 06
You understand and agree that Ataana Visits is not merely a timesheet. The App is used to create, store, and transmit patient/client medical records and government-billing records. Information you enter becomes part of the official record and must satisfy, at minimum:
Medicaid program requirements;
Centers for Medicare & Medicaid Services (CMS) requirements;
Virginia Medicaid (Virginia Department of Medical Assistance Services / DMAS) requirements;
Requirements of Virginia insurers and other applicable payers; and
All applicable federal, state, and local laws and regulations.
Because these are government and insurance records subject to audit, you agree to treat every entry with the accuracy, completeness, and care those programs require.
Section 07
Each time you enter information into the App, you attest and certify that:
a. The information is true, accurate, complete, and not misleading, to the best of your knowledge.
b. The information reflects services that were actually provided, at the times and in the manner recorded.
c. You are personally responsible for the information you enter, and you will not attribute responsibility for your entries to anyone else.
d. You understand that Medicaid and other payer rules are strict, that your entries are used for government billing, and that inaccurate, false, or non-compliant entries may be used as evidence against you and may expose you to disciplinary action and to civil or criminal liability.
e. Ata&Ana is not responsible or liable for false, inaccurate, or non-compliant information that you enter. Responsibility for the truthfulness of your entries rests with you.
f. If you are unsure whether information is correct, you will not enter it. You will instead contact Ata&Ana for guidance before recording anything you are uncertain about.
You agree that these attestations are made knowingly and that Ata&Ana, payers, and regulators may rely on them.
Section 08
a. Your signature must be your own. Any signature you apply in the App on your own behalf must be genuinely yours, applied by you.
b. Client signatures must be genuine. When you capture or submit a client’s (or authorized representative’s) signature, you certify that it is the real, voluntarily given signature of that person, captured at the time and place indicated, and that it has not been forged, copied, traced, pre-signed, or otherwise falsified.
c. You agree that falsifying any signature — yours or a client’s — is a serious violation of these Terms, of Ata&Ana policy, and potentially of state and federal law, and may constitute fraud.
d. You consent to the use of electronic records and electronic signatures, and agree they have the same legal effect as handwritten signatures.
Section 09
a. Your recorded time is the basis for your pay. The time you enter into the App is what Ata&Ana uses to calculate your payment. It is your responsibility to enter your time accurately and promptly.
b. Report any error. If the time recorded for you is not correct, you must notify Ata&Ana staff so it can be reviewed and corrected.
c. No entry means no work recorded. If you do not enter your time, no work will be recorded for that period for payroll purposes unless the omission is timely corrected or the employee later establishes, in accordance with subsection (d), that work was actually performed.
d. 24-hour correction and verification requirement. If you forget to enter time, you must notify Ata&Ana within twenty-four (24) hours so the time record can be promptly corrected. If you do not provide notice within that period, it will be presumed that no work was performed during the unrecorded time. This presumption does not result in forfeiture of pay for work actually performed. If an employee later claims that work was performed during an unrecorded period, the employee must provide sufficient documentation or other reliable evidence establishing the work performed, including any documentation necessary to satisfy Virginia’s EVV requirements. Any verified time actually worked will be paid in accordance with applicable law.
e. Rounding. As permitted by applicable law, paid time may be calculated by rounding to the nearest allowable unit under Virginia and federal wage-and-hour rules, specifically to the nearest 15-minute (quarter-hour) increment. Rounding is applied on a neutral basis as required by law, and your pay is calculated and paid accordingly.
Section 10
a. Your entries support government billing. The information you record is used to bill Medicaid and other government and insurance programs. These programs are governed by federal and state law and are subject to audit and enforcement.
b. Training acknowledgment. You acknowledge that you have received training on Fraud, Waste, and Abuse (FWA), that you understand what it is, and that you know how and where to report it.
c. Duty to report. You agree to report any suspected or actual fraud, waste, or abuse — whether by yourself, a coworker, the agency, or any other party — promptly to Ata&Ana and, where appropriate, to the relevant authority. Report internally to Ata&Ana’s compliance line at 571-449-7402 (Zahra Siahi, Compliance Officer) or services@ataanah.com. Where appropriate, suspected Medicaid fraud may also be reported externally to the Virginia Department of Medical Assistance Services (DMAS) and/or the Virginia Office of the Attorney General’s Medicaid Fraud Control Unit.
d. No retaliation. Ata&Ana does not retaliate against good-faith reports of suspected fraud, waste, or abuse.
Section 11
You acknowledge and agree to the following safety and reporting duties:
a. Emergencies — call 911. In any emergency, you must contact 911 (or local emergency services) immediately. The App is not an emergency-response tool.
b. Abuse of a client. If you witness or suspect abuse, neglect, or exploitation of a client, you must report it immediately as required by law and Ata&Ana policy, including to the agency and, where required, to Adult Protective Services or the appropriate authority. Report internally to Ata&Ana at 571-449-7402, and report to the Virginia Adult Protective Services 24-hour hotline at 1-888-832-3858 where required by law.
c. Discrimination. You must report any suspected discrimination or discrimination-related issue — whether directed at you, at a client, or at anyone else — to Ata&Ana at 571-449-7402 or services@ataanah.com.
d. Fraud, waste, and abuse. As described in Section 10, you must report any suspected FWA.
Reporting obligations under this Section are in addition to, and do not replace, any reporting duties imposed on you directly by law.
Section 12
a. Document accidents in shift notes. Any accident, incident, or injury (to a client, to you, or to anyone else) that occurs during a visit must be documented in the shift notes and separately reported to Ata&Ana.
b. Report your own injuries. If you are injured, you must record the injury in the shift notes and separately notify Ata&Ana.
c. 24-hour window / presumption. You have twenty-four (24) hours from the time of an accident or injury to add it to the shift notes and to separately report it to Ata&Ana. If an accident or injury is not documented in the shift notes and reported within 24 hours, it may be presumed — for Ata&Ana’s records — that no such accident or injury occurred.
Section 13
By using the App, you acknowledge and agree that:
a. You have received training on how to use the Ataana Visits App.
b. You understand how to use the App to perform your duties.
c. You had the opportunity to ask questions about using the App, and any questions you had were addressed.
d. You know who to contact and where to go for help if you have questions about using the App or about whether your entries are correct: Zahra Siahi, Compliance Officer, at 571-449-7402 or services@ataanah.com.
If at any time you do not understand how to use the App, or are unsure whether your data entry is correct, you agree to stop and seek help before proceeding.
Section 14
a. You understand cybersecurity is a real risk. Because the App handles PHI and billing data, security matters.
b. Protect your personal device. If you access the App on a personal device, you are responsible for keeping that device secure — for example, using a passcode/biometric lock, keeping the operating system and the App updated, not installing untrusted software, avoiding malware and viruses, and not using compromised or “jailbroken”/“rooted” devices.
c. Protect the App. By securing your device, you help protect the App and the company time-recording, medical, and billing data it contains.
d. Report problems. Notify Ata&Ana immediately if your device is lost or stolen, if you suspect malware, or if you believe App data may have been exposed.
Section 15
You agree that you will not:
a. Use the App for any purpose other than performing your authorized duties for Ata&Ana;
b. Access, use, or disclose information you are not authorized to access;
c. Falsify, alter, or fabricate any entry, signature, time record, or note;
d. Share credentials or allow anyone else to use your account;
e. Copy, export, screenshot, or transmit PHI or other confidential data except as authorized;
f. Reverse engineer, decompile, disassemble, modify, or create derivative works of the App;
g. Attempt to bypass, disable, or interfere with any security, authentication, or audit feature;
h. Introduce malware, or use any automated means to access or scrape the App;
i. Use the App in any way that violates HIPAA, Medicaid/CMS rules, or any applicable law.
Violation may result in immediate suspension or termination of access, disciplinary action, and referral to authorities where appropriate.
Section 16
Subject to these Terms, Ata&Ana grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the App on a device you own or control, solely to perform your authorized duties. The App, including all software, content, trademarks, and design, is owned by Ata&Ana and/or its licensors and is protected by intellectual-property laws. No rights are granted except as expressly stated. Ata&Ana may modify, suspend, or discontinue the App at any time.
Section 17
This Section applies when you download or use the App from the Apple App Store or the Google Play Store. The “App Store Provider” is Apple Inc. or Google LLC, as applicable.
a. Agreement is with Ata&Ana, not the store. These Terms are between you and Ata&Ana only, and not with Apple or Google. Ata&Ana — not the App Store Provider — is solely responsible for the App and its content.
b. Scope of license. Your license to use the App is non-transferable and limited to use on a device that you own or control, as permitted by the App Store Provider’s usage rules.
c. Maintenance and support. Ata&Ana, not the App Store Provider, is solely responsible for any maintenance and support for the App. The App Store Provider has no obligation to furnish any support services.
d. Warranty. To the maximum extent permitted by law, Ata&Ana is solely responsible for any product warranties, whether express or implied. If the App fails to conform to any applicable warranty, you may notify the applicable App Store Provider, and (for Apple) Apple may refund the purchase price, if any; beyond any such refund, the App Store Provider has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses are Ata&Ana’s responsibility.
e. Claims. Ata&Ana, not the App Store Provider, is responsible for addressing any claims by you or any third party relating to the App or your use of it, including (i) product-liability claims, (ii) any claim that the App fails to meet a legal or regulatory requirement, and (iii) claims under consumer-protection, privacy, or similar laws.
f. Intellectual-property claims. Ata&Ana, not the App Store Provider, is responsible for investigating and resolving any third-party claim that the App infringes intellectual-property rights.
g. Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting,” and that you are not on any U.S. Government list of prohibited or restricted parties.
h. Third-party beneficiary. You acknowledge that Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms, and that upon your acceptance, the applicable App Store Provider has the right to enforce these Terms against you as a third-party beneficiary.
i. Store rules. Your use of the App must also comply with the applicable App Store Provider’s terms of service.
Section 18
a. Privacy Policy. Your use of the App is also governed by the Ata&Ana Privacy Policy https://www.ataanah.com/privacypolicy, which describes the categories of data collected, how data is used and shared, security measures, and data retention and deletion.
b. Accounts are issued by Ata&Ana. Accounts are provisioned and controlled by Ata&Ana; users do not self-register.
c. How to request deletion. To request deletion of your account or associated personal data, contact Ata&Ana at services@ataanah.com or 571-449-7402. Ata&Ana may retain certain records as required for legitimate purposes, including regulatory compliance, Medicaid/CMS auditing, fraud prevention, security, and legal obligations, even after access is terminated.
Section 19
The App is provided “as is” and “as available.” To the maximum extent permitted by law, Ata&Ana disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Ata&Ana does not warrant that the App will be uninterrupted, error-free, or secure. The App does not provide medical advice and is not a substitute for professional clinical judgment or emergency services.
Section 20
To the maximum extent permitted by law, Ata&Ana and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to your use of (or inability to use) the App. Ata&Ana’s total liability for any claim relating to the App is limited to the smallest amount permitted by applicable law (in other words, Ata&Ana’s liability is limited to the maximum extent the law allows). Nothing in these Terms limits liability that cannot be limited under applicable law.
Section 21
To the extent permitted by law, you agree that you are responsible for the accuracy and lawfulness of the information you enter, and you will not hold Ata&Ana or its other employees liable for entries, signatures, time, or notes that you record. You understand that responsibility for the truthfulness and compliance of your own entries rests with you.
Section 22
Ata&Ana may suspend or terminate your access to the App at any time, including upon the end of your employment or engagement, or for any violation of these Terms. Upon termination, your license ends and you must stop using the App. Sections that by their nature should survive termination (including confidentiality, HIPAA obligations, attestations, record-retention, disclaimers, and limitations of liability) will survive.
Section 23
Ata&Ana may update these Terms from time to time. When we do, we will update the Effective Date and, where appropriate, require you to review and re-accept the Terms before continued use. Your continued use of the App after an update constitutes acceptance of the updated Terms.
Section 24
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The exclusive venue for any dispute will be the state or federal courts located in Fairfax County, Virginia, and you consent to that jurisdiction.
Section 25
a. Entire agreement. These Terms, together with the Privacy Policy and any Ata&Ana employment agreements and policies, are the entire agreement between you and Ata&Ana regarding the App.
b. Severability. If any provision is found unenforceable, the rest remains in effect.
c. No waiver. Ata&Ana’s failure to enforce any provision is not a waiver.
d. Assignment. You may not assign these Terms; Ata&Ana may.
e. Headings. Headings are for convenience only.
Section 26
By tapping “I Agree” you confirm that you have read and understood these Terms, that you are the authorized employee identified by the credentials used, and that you agree to be bound by these Terms each time you use the App.
Provider and support
For support, questions, or to report an issue under any section of these Terms, contact the Ata&Ana Compliance Officer using the details below.
App
Ataana Visits
Provider
Ata&Ana LLC, doing business as Ata&Ana Home Health Agency
Support and compliance
Zahra Siahi, Compliance Officer
Phone
571-449-7402
services@ataanah.com
Mailing address
8304 Old Courthouse Rd, Unit D, Vienna, VA 22182, USA
See also: Privacy Policy · Account & Data Deletion · Support
