Ata&Ana Home Health Agency
SMS/MMS Privacy Policy
Effective: August 2026
Ata&Ana Home Health Agency (“we,” “our,” or “us”) is committed to protecting the privacy of every individual who communicates with us via SMS/MMS. This policy explains in detail how we collect, use, store, and protect your information, and the choices you have regarding these communications.
At a glance
Reply STOP
Text STOP to any message we send and we will stop sending you SMS/MMS messages.
Reply HELP
Text HELP to any message for additional assistance or instructions.
Rates may apply
Message frequency varies. Standard message and data rates may apply through your carrier.
Section 01
When you agree to receive SMS/MMS messages from us, we may collect:
Your name and mobile phone number (required for message delivery)
Your communication preferences (e.g., reminder settings)
Information you provide in response to our texts (such as confirming an appointment, reporting an issue, or requesting schedule changes)
We collect this information only for purposes related to service delivery, employee support, and care coordination.
Section 02
Your information will be used strictly for:
Communicating about care schedules, work shifts, and appointments
Sending reminders for check-ins, check-outs, and upcoming visits
Responding to questions, issues, or change requests
Providing important updates related to services or employment
We will never sell, rent, or share your mobile number or personal data with third parties for marketing purposes. This applies to all recipients, including clients, caregivers, and employees.
Section 03
Message frequency will vary based on your care schedule, work assignments, or requested updates.
Standard message and data rates may apply depending on your mobile carrier.
We will always inform you that message and data rates may apply, both in this policy and within our consent process.
Wireless carriers are not liable for delayed or undelivered messages.
Section 04
You may opt out of receiving SMS/MMS messages at any time by replying STOP to any message we send you.
You may reply HELP to any message for additional assistance or instructions.
Both STOP and HELP keywords will be acknowledged in every applicable message we send, and are also stated in this policy.
Section 05
We maintain strict administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Access to your phone number and any related data is limited to authorized personnel who require it to fulfill their job duties.
Section 06
Your mobile number and any related personal information will not be sold, rented, or shared with any third party for marketing or advertising purposes. This is a core privacy principle of our agency, and it is repeated here for emphasis.
Section 07
We may update this SMS/MMS Privacy Policy periodically. Any changes will be posted on our website at https://www.ataanah.com/information and will include a revised “Effective Date.”
Section 08
If you have questions about this SMS/MMS Privacy Policy, or if you need assistance with your messaging preferences, please contact Ata&Ana LLC (dba Ata&Ana Home Health Agency):
Call or text
(571) 449-7402
Email us
services@ataanah.com
Attn
Zahra Siahi, Compliance Officer
Website
https://www.ataanah.com
Mailing address
8304 Old Courthouse Rd, Unit D, Vienna, VA 22182, USA
